FAQs
Your questions about St Mungo’s online shop answered
St Mungo’s online shop offers a new range of quirky and memorable charity gifts. And the great thing is, each one you buy helps to fund our work opening doors to homeless and vulnerable people in London and the South.
About St Mungo’s gifts
• What is a St Mungo’s gift?
St Mungo’s gifts are ethical gifts you can buy for a friend, a relative or a loved one. The money you spend on a gift goes directly towards supporting the vital work St Mungo’s carries out with homeless and vulnerable people. The gifts displayed show a number of thoughtful ways in which your generosity can make a real difference. Simply choose a gift and we’ll send you a gift card with the gifts details inside, which you can personalise and give your friends or family.
St Mungo's always tries to persuade central and local government to fund a comprehensive service. Your gift is vital to complement that funding.
• Where does the money go?
The gifts listed are illustrations of the diverse ways in which St Mungo’s spends the money donated by supporters to help homeless people. All contributions will be spent on our services for homeless people and St Mungo’s will use your donation in the most practical and urgent way.
• Can I order by telephone?
If you are unable to pay online or are having difficulties you can call our Donor Relations team on 020 8600 3000. One of our dedicated team will then help you complete your purchase. Lines are open Monday to Friday 9.00am to 5.00pm.
• When will my gifts be delivered?
As soon as it is received, we will process your order and send your gift card(s) to you. Your card is sent via second class post.
• Can I Gift Aid my donation?
Yes, you can, if you are a UK taxpayer. You can Gift Aid your donation as you complete the payment page on the site. Alternatively, you can make a Gift Aid declaration through the post.
• What does the recipient receive?
You will be sent a gift card and envelope with the gift details inside, which you can personalise and give to friends or family.
• How does the recipient receive their gift card?
The gift card is sent to you so you can either post the gift card or hand the gift to the recipient in person.
• Can I write my own message?
The gift card will be sent to you so you can hand write a message.
About your purchase
• How do I contact someone to talk about my purchase?
Please contact St Mungo’s by filling out the contact us form or email us at ShopOnline@mungos.org and we’ll be happy to help.
• How much money goes on administration?
83p out of every £1 of our overall income from voluntary and statutory sources goes towards supporting homeless people. The rest goes towards recruiting new supporters, investing in raising more money to help homeless people and management, information and administration.
• Want to comment on your experience?
We are really interested to hear any of your comments on the site and how we can improve our service to you. Please contact ShopOnline@mungos.org or fill out the contact us form.
About St Mungo’s
• What does St Mungo’s do?
St Mungo's is one of the UK's leading charities for homeless people. We open our doors to homeless and vulnerable people, enabling their recovery, and work to prevent rough sleeping in the first place. We run over 100 projects in London and recently have taken our experience to work in Reading, Oxford and Bristol; helping thousands of people make life changes every year. For more information about the work we do visit St Mungo’s website.
• Where does St Mungo’s work?
St Mungo’s has over 100 projects throughout London. We have recently taken our expertise to other areas in the South including Reading, Oxford and Bristol.
• What do I do if I am homeless?
Visit the St Mungo’s website and read our advice on what to do it you are homeless.
• How else can I support St Mungo’s?
There are many other ways you can support our work with homeless people from making a regular donation to taking part in one of our fundraising events. Visit the St Mungo’s website to find out more.
• Can I work for/volunteer for St Mungo’s?
St Mungo's staff and volunteers are characterised by their compassion, integrity, professionalism and commitment. If you would like to join us at St Mungo’s please check our current vacancies and volunteering pages on our website.
General enquiries
• Can’t find the answer to your question?
Fill in the contact us form or send us an email your question to ShopOnline@mungos.org
• Unsatisfied with your service?
Please let us know if you are not happy with your service. Fill in the contact us form or email us at ShopOnline@mungos.org